Updated: October 2024

1. Who we are

This website is operated by Hotel Ultra, with registered office at Rruga e Detit, Saranda, NIPT [NIPT]. We are subject to Law No. 9887 dated 10.03.2008 "On the Protection of Personal Data".

For any matter related to your personal data, you can contact us at info@hotelultra.com.

2. What data we collect

We only collect the data we need to provide the booking service:

• Identification data: first name and surname
• Contact data: phone / WhatsApp number, email
• Booking data: stay dates, room type, number of guests, notes

We do not collect payment data through this website. Payments are made in person at the hotel or by bank transfer.

3. What we use it for

Your data is used only to confirm and manage your booking, communicate with you before/during/after your stay, and fulfill legal obligations (guest registration under Albanian law).

4. How long we keep it

Booking data is retained for 5 years after your stay, in accordance with legal obligations for guest registration. After this period, it is automatically deleted.

5. Who we share it with

We do not sell or rent your data. We share it only with WhatsApp (Meta Platforms Inc.) when you send a booking request, Cloudflare Inc. for hosting, and Government authorities when required by law.

6. Your rights

You have the right to access, correct, delete, restrict, or object to the processing of your personal data. To exercise these rights, write to us at info@hotelultra.com.

Updated: October 2024

1. Booking

A booking is considered confirmed only after the Hotel confirms in writing (via WhatsApp or email) the availability and total price. Prices shown on the website are in Euro and include accommodation, breakfast, and local taxes.

2. Payment

A 30% deposit of the total price is paid within 48 hours of confirmation, to guarantee the booking. The balance is paid at check-in. Accepted methods: cash in Euro or Lek, credit/debit card, bank transfer.

3. Cancellation and changes

Cancellation policy:

• More than 7 days before check-in: free cancellation, full deposit refund
• Within 7 days before check-in: deposit (30%) is retained
• Within 48 hours or no-show: the first night is charged

4. Check-in and check-out

• Check-in: from 2:00 PM
• Check-out: by 11:00 AM

At check-in, the Guest must present a photo ID (passport or identity card) for all persons staying in the room.

5. Hotel rules

• Quiet hours: 11:00 PM – 7:00 AM.
• Smoking is prohibited indoors. A €100 fine applies for smoking in the room.
• Pets are allowed only with prior confirmation and a €15/night fee.
• Damage to property will be charged to the Guest at replacement value.

6. Liability

The Hotel is not liable for loss or theft of the Guest's personal belongings (except those in the reception safe), service interruptions outside the Hotel's control, or damages arising from force majeure.